Shipping & Returns

INTERNATIONAL SHIPPING

We process your order within 24 hours and will ship within the next 2 - 5 business days (we do not ship on Saturdays, Sundays and Public Holidays).

Enjoy FREE shipping on all international orders over $120. 

• FREE Registered Mail Shipping with Tracking Number on all orders over $120.

• $3 Flat Rate Shipping on all Registered Mail with Tracking Number orders to Singapore.
  

• $6 Flat Rate Shipping on all Registered Mail with Tracking Number orders to Hong Kong, Vietnam, Taiwan, Philippines and China .

• $5 Flat Rate Shipping on all Registered Mail with Tracking Number orders to Japan, Australia, US, Canada, Europe, and New Zealand.
  

• $7 Flat Rate Shipping on all Registered Mail with Tracking Number orders to other countries.

• FREE FedEx Express Economy Shipping on all orders over $250.

• Starting rate starts from $11 Shipping on all FedEx orders to countries Worldwide.

Shipping Method	Ships Within	Expect Within
Registered Mail	2 - 5 Working Days	2 - 5 Weeks*
FedEx Express Economy	2 - 5 Working Days	2 - 8 Days

Recipient Signatures are required and tracking number will be provided for all international orders.

*Please note that these are estimated delivery times. They are not precise and are provided as a reference only. They represent the approximate time frames for delivery to be expected and are not to be treated as a guaranteed time frame. Delivery times are always subject to customs clearance and transport conditions. The estimated times here do not apply to peak seasons.Estimated time would be from 2 - 6 weeks to arrive and delay could be subjected to custom clearance.

SHIPPING WITHIN MALAYSIA

We process your order within 24 hours and will ship within the next 2 - 5 working days (we do not ship on Saturdays, Sundays and Public Holidays).

Enjoy FREE shipping on all Malaysia orders with a minimum of $21 orders required.

• $2 Flat Rate Shipping on all Pos Laju orders.

• FREE Pos Laju (Express Mail) Shipping on all orders over $21.

We do not accept CODs.

Shipping Method	Ships Within	Expect Within
Pos Laju (Express Mail)	2 - 5 Working Days	1 - 2 Working Days

  

RETURNS

We accept returns or exchanges subject to the conditions within 7 days of when your package was delivered. Items for return or exchange must be in good condition (unworn and unused) and should be dispatched within 5 days of offer for refund or exchange.

Please contact us at creambyval@gmail.com for return. Do NOT just send it back and we strongly advise the item mailed back is securely packed, sealed properly and sent via registered mail (with tracking number). 

Returns will process in approximately 2-3 weeks upon receipt and verification that the returned item is in its original condition. We do NOT refund shipping costs.

The following items ARE NOT RETURNABLE NOR EXCHANGEABLE:
- Earrings
- Personalized and custom made pieces
- Items which were modified, customized and/or altered according to your specifications;
- Items damaged during return transit or altered while in your care
- Sale and discounted items
- Items past their return date.
***The cost of shipping for all returns or exchanges is to be borne by the buyer.

However, if there are damages during shipping or any kind of "break" in a jewelry piece. We will be more than happy to fix any jewelry, just emailed to creambyval@gmail.com. We will undertake full refunds for items which is clearly a mistake or error on our part (eg. spelling error on personalized pieces). In all other cases, return for refunds are for the price of the item excluding shipping costs.

Please keep in mind that all items in our shop are completely handmade, and therefore some small imperfections may be present. Small imperfection as part of what makes a personally hand-made item unique.